Payment of the order or actual use of the service after reading the current documents means acceptance of the terms that apply to the respective service. If a separate condition of an order, plan or public offer differs from these Rules, a special condition applies.
General provisions
These Rules define the basic conditions for using our services. The list, characteristics, price and billing period of a specific service are indicated on the website, in the order and the client panel.
Separate terms may apply to shared hosting, WordPress hosting, reselling, VPS, domain names, licenses and additional work. Such conditions are part of the agreement with the client.
Services are provided upon receipt of payment, unless otherwise expressly stated in the order. The approximate term of activation of the standard hosting service is up to one working day.
Responsibilities and rights of the Supplier
- Provide the client with the data necessary to manage the activated service.
- Support the operation of the hosting environment and access to it according to technical capabilities and conditions SLA.
- Take reasonable technical and organizational measures to protect the infrastructure.
- Notify about significant planned works, if such notification is possible and appropriate.
- Change the allocated IP address if technically necessary. If the client uses third-party DNS servers, it updates the corresponding records by itself.
- Temporarily limit the service if its operation poses a threat to the server, network, other customers or third parties.
A free domain, migration or other additional benefit is provided only when it is expressly stated in the plan, order or terms of the promotion.
Obligations of the client
- Provide valid contact and payment information and keep it up-to-date.
- Pay for services on time and independently control the terms of their extension.
- Keep logins, passwords, backup codes and access keys in a safe place.
- To use the services legally and not to violate the rights of third parties.
- Monitor the operation of own software, update CMS, modules and passwords.
- Have your own up-to-date copies of critical data, regardless of provider backups.
Requests for access, personal data, payment information and other secure actions are processed after customer identification through the customer panel or other agreed secure method.
Acceptable Use and Network Rules
The client is obliged to comply with the legislation applicable to him, the service, the location of the data and the content of the materials. We consider properly executed applications from rights holders and fulfill the legal requirements of the competent authorities of the relevant jurisdiction. It is forbidden to use the services to violate the rights of third parties, the security or stability of the infrastructure.
For virtual hosting, WordPress hosting, reselling, VPS and other server services, the following are prohibited:
- spam, unauthorized mass mailings, use of addresses purchased or collected without consent and facilitating the distribution of such messages;
- phishing, malware, botnets, hacking, interception or data theft;
- DDoS attacks, participation in attacks, address substitution, intentional creation of malicious traffic and other actions against third-party systems;
- port scanning, vulnerability scanning, security testing, or credential harvesting without the confirmed permission of the owner of the relevant system;
- open proxies, VPNs, relay services, TOR nodes, shell hosting, IRC servers, IRC bots and other means of redirecting or hiding traffic without prior written consent from us;
- parsers, crawlers, automated queries and data collectors that violate the rules of a third-party resource, bypass its restrictions or create an excessive load on a server or network;
- cryptocurrency mining, proof-of-work calculations and other long resource-intensive tasks without separate consent;
- materials promoting terrorism, violence, discrimination or other illegal activities;
- violation of copyright, related and other rights of third parties;
- financial pyramids, fraudulent investment projects and other ways of misleading users;
- actions that cause blocking, degrade the reputation of IP addresses or threaten the availability of services for other customers.
Legitimate use of a private VPN, proxy, security testing tools, automation or open data collection may only be permitted with prior approval if it complies with the plan, does not infringe the rights of third parties and does not create an unacceptable risk or burden.
Complaints, review and time limits
Reports of spam, phishing, malicious content, infringement or cyber attack can be sent to Write Email. The message should include the resource address, IP address, date and time of the event, a description of the violation, and available technical evidence.
We may request an explanation, removal of materials, termination of the process or confirmation of rights to the relevant activity. If the activity poses an immediate threat to the network, data, reputation of IP addresses or other users, access to the site, account, port or service may be temporarily restricted without prior notice. After the cause is removed and checked, access can be restored.
Repeated, willful or serious violations may result in termination of service in accordance with these Rules and the Public Offer. The measure taken is determined by the nature of the violation, its impact, urgency, and the ability to safely eliminate the problem.
Pricing, payment and renewals
Services are provided on the basis of prepayment. The price, currency and billing period are displayed during order placement and in the client panel.
We may change prices for future periods due to changes in cost, exchange rates, supplier prices or taxes. The new price does not change the already paid period, unless otherwise provided by law or a separate agreement.
The payment is a payment for the availability of the service during the selected period and does not depend on the intensity of its actual use.
Auto-renewal or auto-debit applies only after the customer has separately connected the corresponding payment method.
Suspension, blocking and removal
After the paid period ends, the service may be suspended. The hosting account may be blocked after 14 calendar days of non-payment. If payment is not received within 60 calendar days from the end of the service, the Provider has the right to terminate the service and delete the data.
After deletion, data recovery is not guaranteed. Termination and renewal notices are sent to the customer's contact details, but it is the customer's responsibility to monitor the validity of the service.
In the event of a critical security threat, phishing, malware, active attack or other serious breach, the service may be restricted immediately. In other cases, if possible, we notify the client and provide a deadline for remedying the violation.
Availability and backups
The terms of compensation apply to virtual hosting, WordPress hosting, reselling and VPS, if the unavailability was prolonged, confirmed and caused by the fault of the Provider. They do not apply to domain names, licenses, dedicated IP addresses, physical or rented servers, migrations and other one-time works.
A request for compensation must be submitted through the ticket system within 30 calendar days after the end of the incident. For confirmed long-term downtime, we can extend the relevant service for one month free of charge. If the incident had a particularly significant impact, the term of compensatory extension may be extended after consideration of the circumstances.
Scheduled work, client errors, problems with third-party networks and services, exceeding limits, force majeure and DDoS attacks are not automatically considered downtime due to the fault of the Supplier. However, after a large-scale incident, we can provide voluntary compensation based on its duration and impact.
For services where backup is included in the plan, several generations of copies are usually supported: daily, weekly and periodic copies formed on the 1st and 15th. The specific scheme depends on the server and the type of service and must be specified in Backup policies. Customer must keep its own copies of critical data.
Refunds and plan changes
The client may, within 30 calendar days from the start of the hosting service, submit a request for a refund if the service did not work, does not significantly meet the stated characteristics, or the technical problem could not be resolved after contacting support. The request is considered taking into account the actual circumstances and the use of the service.
The refund guarantee does not apply to domain names, licenses, VPS, dedicated IP addresses, physical or leased servers, migration, administration and other work performed, payment system fees, as well as services suspended or terminated due to violations of the rules.
If a domain was registered together with the promotional hosting or another irrevocable service was provided, its actual cost is deducted from the refund amount. The detailed order is determined in Refund Policy.
When switching to a more expensive plan, the client pays the difference for the remainder of the period. When switching to a cheaper plan, the unused balance can be credited to the balance, if it is technically possible to perform the switch and the data corresponds to the new limits.
Responsibility of the parties
The client is responsible for posted materials, settings of his own software, legality of data processing and actions of persons to whom he has given access.
The supplier is responsible for the breach of its obligations within the limits defined by the public offer and the applicable law. Limitations of liability do not apply where expressly prohibited by law.
The parties are not responsible for non-fulfillment of obligations as a result of force majeure circumstances, if their influence is duly confirmed.
Personal data and domains
The processing of personal data is described in a separate section Privacy Policy: who is the owner of the data, what data is collected, for what, on what legal basis, to whom it is transferred, how much is stored and how to exercise user rights.
The data of the domain owner is transferred to the registrar and the relevant registry in the amount necessary for registration. The client can choose to hide contact data, if this option is supported by the domain zone, registry or registrar. For individual zones, part of the data can be made public or hidden automatically according to their rules and legal requirements.
The rules of registration, transfer, extension and expiration of domains are defined on the page Domain registration conditions.
Rule changes and appeals
These Rules have revision number 2.0 and come into force on November 6, 2026. We inform you in advance about changes that significantly affect the client's rights and obligations through the website, client panel or contact email.
Questions regarding these Rules can be sent via ticket system or on Write Email. Contact and legal details are posted on the page Contacts.