These Terms supplement Rules of provision of services and Public offer. Each domain name is also subject to the rules of the applicable registry, domain zone administrator, registrar and, when applicable, ICANN policies.
General provisions
We accept and transfer applications for registration, renewal and transfer of domain names through partner registrars. We are not the owner of the domain zone and cannot change the decision of the registry or guarantee the registration of a specific name.
If the rules of a certain domain zone differ from these Terms, the mandatory rules of the relevant registry or registrar apply.
Domain order and registration
Domain availability check is informative. The name may be registered by another person before the actual execution of the application by the registry. Payment of the order does not in itself guarantee registration.
A domain is considered registered after an entry is made in the relevant registry and a status confirming the registration is assigned. If registration is not possible, the funds for the unfulfilled order are returned to the client's balance or in another agreed way.
The customer is responsible for ensuring that the chosen name and the method of its use do not violate the rights of third parties, the law or the rules of the domain zone.
Data of the registrant
The domain is registered using the data specified by the Customer for the corresponding domain contact. The customer must provide true, complete and up-to-date information and update it in a timely manner.
The registrar or registry may send a letter to confirm email or other contact details. Failure to confirm within the specified time may result in domain suspension. Certain areas may require documentation, local presence or additional information.
Cost and term of registration
The current price is displayed during the order process. The price of registration, extension, renewal and transfer may vary and change due to registry, registrar plans, exchange rates or taxes.
Premium domains may have special pricing for both initial registration and renewals. The term of the service is determined by the rules of the domain zone and the order data.
Delegation and DNS
For the domain to work, you need to specify the correct DNS servers and configure the necessary records. DNS changes can take some time to propagate and depend on network caching.
We can provide our own DNS servers, but the Customer is responsible for the correctness of the records if they manage them themselves or use a third-party DNS service.
Extension, expiration and removal
The customer independently controls the registration period and pays for the extension in a timely manner. Reminders are an auxiliary service: their absence does not relieve the need to renew the domain.
After the term expires, the domain may stop working, go into a grace period, a paid recovery period, or be deleted. The duration and availability of these stages depend on the specific domain zone and registrar. We do not guarantee the possibility of recovery after the expiration of the term.
Transfer and change of owner
The transfer may require an authorization code, removal of the block, access to the contact email and confirmation of the owner. The registry or registrar may apply the blocking periods established by the rules after registration, previous transfer or change of owner data.
Change of registrant is performed only after necessary confirmations. Before starting the procedure, the customer must make sure that he has access to the contact email and the right to dispose of the domain.
WHOIS, RDAP and Privacy
Domain contact data is transferred to the registrar and the registry in the amount necessary to provide the service. Their display in WHOIS or RDAP is determined by the rules of the domain zone, registrar and applicable law.
Part of the data can be hidden automatically or with the help of a privacy service, if it is available for a specific zone. Legitimate requests by competent authorities and statutory disclosure procedures may be complied with regardless of public concealment.
Disputes, complaints and violations
Domain rights disputes are handled in accordance with the laws, domain zone rules and applicable procedures, including the UDRP or URS for those zones where they apply. We comply with binding decisions of courts, registries, registrars and authorized bodies.
A domain may be blocked, suspended or canceled in cases provided by the rules of the registry, due to invalid contact data, abuse, fraud or other violations.
Refunds
After successful registration, extension, transfer or restoration of a domain, the corresponding operation cannot usually be canceled, therefore the amount paid is not refunded. This also applies to the Customer's mistake in writing an already registered domain.
If the order is not fulfilled and the service is not actually provided, the return issue is resolved in accordance with Rules of provision of services.
Rights and obligations of the domain owner
For international domain zones, it is useful to familiarize yourself with the official ICANN materials:
Changes to terms and appeals
We may update these Terms due to changes in law, ICANN requirements, registries or registrars. For a specific operation, the version valid at the time of its execution is applied, unless the mandatory rules establish otherwise.
Questions about registration, extension or transfer can be sent via ticket system or on Write Email.