Priority channel
Ticket system
Questions about services, account, billing and requests that require customer identification.
Create a ticketAIWEBHOST CONTACTS
Let's talk about
your task
Need help with hosting, payment or site migration? Choose the appropriate channel - so the request will get to the right specialist faster.
Questions that require verification of the client's identity should be sent through the ticket system. This way, we can immediately see from which account the request came, we can determine the related services, start the check faster and save the correspondence history. This often helps to reduce the number of verification messages, although in some cases additional data may be required for security.
Open a ticketSELECT A COMMUNICATION CHANNEL
One question —
one correct address.
Direct the request immediately to the appropriate direction to avoid unnecessary forwarding.
Technical issues
Technical support email
Addressing the operation of hosting, sites, mail, databases and server environment.
Write to supportPayment and general questions
Email of the sales department
Consultations on plans, orders, payment, invoices and service selection.
Write to the sales departmentComplaints and violations
Email for complaints
Reporting spam, phishing, malicious content, or other hosting user violations.
Report a violationWHAT TO ADD TO THE APPLICATION
More details, faster solutions.
Do not send passwords in open mail. If access is required for diagnostics, support will provide a secure way to transfer it.
- 01Service name or domain
Specify the site, plan or server to which the question relates.
- 02What exactly is happening
Describe the expected result, the error, and when it occurred.
- 03Add confirmation
A screenshot, error text, or playback steps will help with diagnosis.
ADDITIONAL CONTACTS
Details and addresses.
Bank and postal details
Bank details
Natural person-entrepreneur Borodavka Vitaly Hryhorovych
IBAN: UA753052990000026001050234538
GRU PJSC CB "PrivatBank"
Identification number 2933313972
Not a VAT payer
Legal address: Ukraine, 51400, Pavlograd, str. Tsentralna, 25, sq. 40.
Postal address
FOP Wartovka V. G.
JSC 15
Pavlograd
51400
Ukraine
DON'T KNOW WHERE TO WRITE?
Start with a ticket.
Describe the situation - the appeal will be sent to the appropriate direction.