System backups are an additional layer of protection, but do not replace the client's own independent backups. The availability of a particular restore point, its completeness and the success of the restoration are not guaranteed.
Services for which copies are created
Automatic backups are provided for regular hosting, WordPress hosting and resellers, unless otherwise specified in the rate description, order or server-specific notice.
For VPS, backup is available as an additional service. If it is not included in the plan and ordered separately, the customer is responsible for creating, verifying and storing copies of all VPS data.
Periodicity and recovery points
The scheme depends on the server, control panel, type of service, available space and technical configuration. Usually, the system supports several generations of copies: daily, weekly and periodic points, in particular, formed at the beginning and in the middle of the month.
The list of points visible in the client panel or the help desk information reflects the current availability. We do not guarantee that each individual copy will be created or maintained on a specific date.
What can be included in a backup
Depending on the panel and server configuration, a copy of the hosting account may contain:
- site and home directory files;
- databases;
- mailboxes and their contents;
- hosting account settings;
- DNS records managed by the relevant panel;
- SSL certificates and related settings;
- Cron task.
The composition of a particular copy depends on the supported features of cPanel, DirectAdmin, system storage and the state of the data at the time of its creation.
Storage location
Automatic copies of hosting are stored on a separate disk intended for backup data. This separation reduces the risk of loss due to failure of the main drive, but does not create an absolute guarantee of preservation in the event of any accident.
The client must additionally store critical data in its own independent storage, which does not depend on the active hosting service.
Independent and complete recovery
Individual files, databases, mail data, or other items can be restored independently via cPanel or DirectAdmin only when the corresponding function is available for the specific server and restore point. Not all system copies are necessarily visible to the client in the panel.
It is recommended to create a ticket for a complete restoration of the hosting account, a large amount of data or a situation when the required copy is not visible in the panel. A full restore is usually performed by administrators at the server level.
How to submit a recovery request
In the ticket, you need to specify the service or domain, the approximate date of the desired state and what exactly needs to be restored: a separate file, database, mail or the entire account. Support will check the available points and offer the closest possible option.
The execution time depends on the size of the account, the amount of data, the state of the storage and the work queue. Do not delete the current data or run the recovery multiple times on your own until the verification is complete.
Backup limits
The copy reflects the state of the data at the time of its creation. If the files have already been damaged, infected, modified or deleted, the corresponding copy may or may not contain the same state.
An individual point may be unavailable due to technical error, storage corruption, lack of space, task failure, limits exceeded, or other circumstance. A backup also does not guarantee that the site will work after restoration if the problem is related to the code, configuration, domain or third-party service.
Copies after termination of service
After service is terminated, canceled or deleted, backup data may temporarily remain in storage for a limited period. In some technical configurations, they may be stored for more than 30 days, but this is not a guaranteed period and does not create an obligation to save or restore the data after the termination of the service.
Copies can be automatically overwritten or deleted earlier according to rotation, storage status and technical needs. If recovery is required after service termination, support should be contacted as soon as possible. Before terminating the service, the client must download all necessary data.
Customer responsibility
The customer should regularly create its own copies of critical files, databases, mail, configurations and access keys and check the possibility of restoring them. Own copies should be stored outside the hosting account and system backup disk.
Before updating the CMS, plugins, theme, changing the configuration or other risky work, it is recommended to create a separate current copy.
Policy changes and appeals
We can change the reservation schemes, the number of points and the technical means taking into account the configuration of the servers. The current special conditions of the plan or ordered additional service take precedence over the general description of this policy.
A request for an available copy or recovery of data can be sent via ticket system.